Claudia Lai

Claudia Lai is an Assistant Professor in Health Information Science at the University of Victoria. She is a clinician‑researcher with more than 15 years of experience in health policy and research. Her expertise includes digital innovations that promote healthy aging at home, shared decision‑making, public health, and digital health equity. Her work focuses on integrated care, learning health systems, and the use of digital tools such as patient portals to improve health outcomes.

Dr. Lai’s work draws on experience across multiple levels of the health system, including home and community care, government, provider organizations, hospitals, and academic settings. Her research focuses on partnering with patients, caregivers, and interdisciplinary providers to inform more equitable and effective health systems. Using community‑based participatory approaches, she codesigns and evaluates digital health solutions that support patient engagement and improve care delivery.

Dr. Lai holds a B.Sc. and M.Sc. from the University of Toronto and a PhD in Health Services Research (Health Informatics) from the University of Toronto’s Dalla Lana School of Public Health. She also completed a postdoctoral fellowship in shared decision‑making and knowledge translation at Université Laval.

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